FAQ
General Info
What is the Western Mass Pass?
The Western Mass Pass is a free digital pass that gives you access to exclusive discounts, free admission, and special offers at multiple attractions across Western Massachusetts; it’s your ticket to making the most of summer.
Who is the pass for? Parents or kids?
Everyone! The pass includes a variety of attractions suited for families, adults, and kids alike.
Will more attractions be added?
Yes! New experiences and venues will continue to be added throughout the summer.
How much does it cost?
The Western Mass Pass is completely free, offering over $300 in value.
Getting & Using the Pass
How do I get the pass?
Simply sign up online. Once you do, your digital pass will be sent to you via both text message and email.
Do I get a physical pass?
Nope! The Western Mass Pass is entirely digital. No cards or papers needed—just your phone.
Do I need a smartphone to use it?
Yes. Since the pass is digital and includes real-time countdowns, a smartphone is required for redemption.
What if I lose my phone?
Don’t worry. Your pass is linked to your email, so you can retrieve it from any other device with internet access.
How long is the pass valid?
The pass is valid for the entire year. Coupons vary by attraction.
Can I share my pass with others?
No, the pass is non-transferable and tied to your name and email.
Redemption & Restrictions
How do I redeem offers?
Redemption instructions differ by attraction and are listed on each individual coupon. Be sure to check the details before redeeming.
Are there any blackout dates?
Some attractions have blackout dates, but these vary by location. You’ll see any restrictions listed on each individual coupon in your pass.
When should I open the pass?
Open your pass only when you’re at the point of redemption (like at the cashier, front desk, or entry area). Each coupon has a countdown timer that starts as soon as it’s opened—so don’t click too early!
Can I print a coupon instead?
No, printed coupons are not accepted. Redemption is done only through the digital pass on your smartphone.
